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Customer Service

Privacy

Rodriguez Engraving, Inc is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to sales@rodriguezengraving.com with "Unsubscribe Me" as the subject line. Rodriguez Engraving, Inc does not sell, trade or rent your personal information to others.

PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY. WHEN YOU
USE OUR WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ,
UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.

RODRIGUEZ ENGRAVING, INC PRIVACY POLICY


This Privacy Policy will apply to the website that you are visiting, www.rodriguezengraving.biz and .com
(the “Website”), which is owned by RODRIGUEZ ENGRAVING, INC (the “Company”).


Company and its subsidiary companies respect the privacy rights of our online visitors and
recognize the importance of protecting the information collected from you. We have adopted a
corporate wide Privacy Policy that guides how we collect, store and use the information you
provide online. Please note that this policy applies only to sites maintained by Company and its
subsidiaries, and not to websites maintained by other companies or organizations to which we
link.


If you have questions or concerns regarding this statement, you should first contact Company at
the email address or postal address specified on the Website.


INFORMATION COLLECTION AND USE
Our primary goal in collecting personally identifiable information is to provide you with the
products and services made available through the Website, including, but not limited to our
services, to communicate with you, and to manage your registered user account, if you have one.


Information Collected Upon Registration: If you desire to have access to certain restricted
sections of the Website, you will be required to become a registered user, and to submit certain
personally identifiable information to Company. This happens in a number of instances, such as
when you sign up for our services, or if you desire to receive marketing materials and
information. Personally identifiable information that we may collect in such instances may
include your full name, username, email address, address, telephone number, and other
information that you decide to provide us with, or that you decide to include in your public
profile.


Use of Contact Information: In addition, we may use your contact information to market to
you, and provide you with information about, our products and services, including but not
limited to our services. If you decide at any time that you no longer wish to receive such
information or communications from us, please follow the unsubscribe instructions provided in
any of the communications.


Log Data: We will not collect Log Data from users. Log Data includes information such as the
user’s domain, browser, and IP address. We respect the privacy of users and will not collect such
information.


Your Account: If you use this site, you are responsible for maintaining the confidentiality of
your account and password and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password. Company reserves the
right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole
discretion.


Cookies: We use cookies and other technologies to passively collect demographic information,
personalize your experience on our site and monitor advertisements and other activities. Cookies
are small files downloaded to your computer to track movements within web sites. We may link
cookie information to personal information. Cookies link to information regarding what items
you have selected for purchase at our store or pages you have viewed. This information is used to
keep track of your shopping cart and make sure you don’t see the same ad repeatedly. Also, we
use cookies to deliver content specific to your interest and to monitor Website usage. Some of
our sites use an outside ad company to display ads. These ads may contain cookies. Our ad
companies collect cookies received with banner ads, and Company does not have access to this
information. Most browsers are automatically set to accept cookies whenever you visit a website.
You can disable cookies or set your browser to alert you when cookies are being sent. However
some areas of our sites will not function properly if you do so. Please note that this privacy
policy covers the use of cookies by Company only and does not cover the use of cookies by any
advertisers.


Law Enforcement: We cooperate with government and law enforcement officials or private
parties to enforce and comply with the law. We may disclose any information about you to
government or law enforcement officials or private parties as we, in our sole discretion, believe
necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the
property and rights of Company or a third party, the safety of the public or any person, to prevent
or stop any illegal, unethical, or legally actionable activity, or to comply with the law.


Business Transfers: We may sell, transfer or otherwise share some or all of its assets, including
your personally identifiable information, in connection with a merger, acquisition, reorganization
or sale of assets or in the event of bankruptcy. You will have the opportunity to opt out of any
such transfer if the new entity’s planned processing of your information differs materially from
that set forth in this Privacy Policy.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Returns

Please call us for an RMA number for returns or exchanges 215-752-8119

Terms of use

PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN
YOU USE OUR WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ,
UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND POLICIES.


RODRIGUEZ ENGRAVING, INC TERMS OF SERVICE


These Terms of Service are hereby effective on and will apply to the website that you are
visiting, www.rodriguezengraving.biz and .com (the “Website”), which is owned by Rodriguez
Engraving, Inc (the “Company”).


Electronic Communication: When you visit our Website or send us emails, you are
communicating with us electronically. You consent to receive communications from us
electronically. We will communicate with you by email or by posting notices on the Website.
You agree that all agreements, notices, disclosures and other communications that we provide to
you electronically satisfy any legal requirement that such communications be in writing.


Copyright: All content included on this site, such as text, graphics, logos, button icons, images,
audio clips, digital downloads, data compilations, and software, is the property of Company
protected by United States and international copyright laws. The compilation of all content on
this site is the exclusive property of the Company and protected by U.S. and international
copyright laws. All software used on this site is the property of Company or its software
suppliers and protected by United States and international copyright laws.


Trademarks: Rodriguez Engraving, Inc or www.rodriguezengraving.biz and .com and other Company
graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered
trademarks or trade dress of Company in the U.S. and/or other countries. Company’s trademarks
and trade dress may not be used in connection with any product or service that is not Company’s,
in any manner that is likely to cause confusion among customers or in any manner that
disparages or discredits Company. All other trademarks not owned by Company that appear on
this site are the property of their respective owners, who may or may not be affiliated with,
connected to, or sponsored by Company.


Your Account: If you use this site, you are responsible for maintaining the confidentiality of
your account and password and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password. Company reserves the
right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole
discretion.


Risk of Loss: All items purchased from Company are made pursuant to a shipment contract.
This means that the risk of loss and title for such items pass to you upon our delivery to the
carrier.


Disclaimer of Warranties and Limitation of Liability:
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS
(INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE
AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY COMPANY ON AN
“AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.
COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE
INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR
SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH
THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE
THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COMPANY DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. COMPANY DOES NOT WARRANT THAT THIS SITE; INFORMATION,
CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES
INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE;
THEIR SERVERS; OR E-MAIL SENT FROM COMPANY ARE FREE OF VIRUSES OR
OTHER HARMFUL COMPONENTS. COMPANY WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY
INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR
SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH
THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN
WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES
OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS
APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR
LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL
RIGHTS.


Applicable Law: By visiting our website, you agree that the laws of the State of PA, without
regard to principles of conflict of laws, will govern these Terms of Service and any dispute of
any sort that might arise between you and Company.